Frequently Asked Questions (FAQs)
Make sure your watch is connected to both your app and the phone Bluetooth. If not,
search for WAVE CALL BT in the phone's Bluetooth setting, pair the watch with it. Also, make
sure call notification is enabled from the app.
In Idle mode, the watch will disable the classic Bluetooth 3.0 to save the battery.
Search for the app to connect keeps failing
1. Keep the boAt Crests app updated to the latest version
2. Close all the programs on the watch → Stop and restart Bluetooth and GPS → Connect again
3. Check and enable notification functions of your phone and keep the phone and watch in
close contact.
Note: Make sure your phone system meets Android 7.0 and above and iOS 12.0 and above.
My Watch Wave Call is receiving no alerts, texts, or phone calls
Make sure smart reminders on the app are on and synced to the Wave Call.
Also, make sure your watch’s Do Not Disturb (DND) mode is off while displaying messages.
Only then will you receive notifications.
Make sure app is running in the background and battery optimization feature on the phone
is disabled.
My Bluetooth keeps getting disconnected
1. Make sure there is not too much distance between Bluetooth on the phone & the watch.
2. There is no obstacle in between the watch and the phone.
3. Make sure no app is running in the background that might disrupt the connection.
Which functions of the Wave Call need Bluetooth to work?
Call & Text Notifications, Find My Phone, music control, camera control, weather forecast,
cloud and custom watch faces and Bluetooth calling need Bluetooth connectivity to work.
Will it be okay to take a bath wearing the Wave Call?
The IP68 water resistance will only work under the following conditions:
(1) Maximum depth of water: 1.5 m (2 m Maximum)
(2) Maximum time for exposure to water: 10 minutes
The watch isn’t suitable for hot baths, hot springs, saunas, snorkeling, diving, water skiing
and other wading or deep-water activities with high-speed water flow.
Calling feature not working on my watch?
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