6 720 646 196 (2013/08)Condens 5000 W
Fault or breakdown | 13
8Fault or breakdown
This boiler is supported in AU and NZ by Robert Bosch.
Service Engineers are available to attend a breakdown occurring on this boiler.
• No charge will be made for parts and/or labour providing:
A boiler fault is found and the appliance has been installed within the past 24 months. Reasonable evidence of this must be
supplied on request. i.e. the service checklist.
• A call-out charge will be made where:
– The boiler has been installed for over 24 months.
– Evidence cannot be provided that the first year service inspection has been carried out (i.e. an entry in the service
checklist).
– Our Service Engineer finds no fault with the boiler.
– The cause of breakdown is misuse or with other parts of your plumbing/heating system, or with equipment not supplied by
Robert Bosch.
Technical Support
In the event of a boiler fault or breakdown please contact Robert Bosch on: 1300 30 70 37.
Your advisor will arrange for an engineer to call with the minimum of delay, for priority breakdown situations (no hot water and /or
heating).
Invoices for attendance and repair work carried out on this boiler by any third party will not be accepted.
No boiler fault is found on over 30% of all service calls.
In the case of a suspected fault, refer to the fault finding section of this guide.
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