D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting
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Bosch Security Systems, Inc. | 11/05 | F01U011024B 67
3.3 Keypad Symptoms
For a listing and description of keypad messages, refer to Section 4.2 Keypad Messages on page 123.
Table 39: Keypad Symptoms
Symptom Corrective Action
Keypad sounds trouble tone even
though there are no troubles shown.
Refer to TTP28 Keypad Sounds Trouble Tone Even Though There Are No Troubles
Shown on page 67.
Keypad shows CALL FOR SERVICE.
Refer to
TTP29 Keypad Shows CALL FOR SERVICE (D1255) or RETRIEVING
PANEL INFORMATION (D1260) on page 67.
Keypad shows SERVICE KEYPAD.
Refer to TTP30 Keypad Shows SERVICE KEYPAD on page 69.
SDI Fail 1 to 8 This error message appears at the central station. The keypad at the site shows
SERVICE KEYPAD.
Refer to
TTP30 Keypad Shows SERVICE KEYPAD on page 69.
Silencing Alarms or Troubles, and
Clearing Keypad Memory
Refer to TTP32 Silencing Alarms or Troubles, and Clearing Keypad Memory on
page 70.
Keypad shows SERVICE ZONEX.
Refer to
TTP22 Keypad Shows SERVICE ZONEX on page 62.
TTP28: Keypad Sounds Trouble Tone Even
Though There Are No Troubles
Shown
TTP29: Keypad Shows CALL FOR SERVICE
(D1255) or RETRIEVING PANEL
INFORMATION (D1260)
Procedure Initial Actions
1. At the keypad, press [9][9][ENT].
The keypad generates the CALL FOR
2. If necessary, enter the passcode and press [ENT].
SERVICE message when it does not
3. Select View Log?.
receive data from the control panel. This
4. At the Start Date? prompt, press [ENT]. The last event
appears.
message can be caused by either a wiring
or control panel programming problem.
5. Press [PREV] to scroll backwards through the log.
• The D1260 keypad shows the CALL FOR
SERVICE message if its tamper switch is not fully
closed. If you are troubleshooting this symptom on
a D1260 keypad, check its tamper switch.
Do any extra points appear in the log?
The trouble tone at the keypad is caused by a point
that has BUZZ ON FAULT enabled in the point index.
• The D1255 keypad shows the CALL FOR
SERVICE message if GV2MAIN → COMMAND
CENTERS → COMMAND CENTER
ASSIGNMENTS → ENHANCED COMMAND
CENTER is set to YES.
1. To determine which point is causing the trouble
tone, view the faulted points by pressing the
[NEXT] and [PREV] keys. For more information,
refer to
TTP32 Silencing Alarms or Troubles,
and Clearing Keypad Memory
on page 70.
2. Using either RPS or the D5200 Programmer,
select RADXPNTS → POINT ASSIGNMENTS.
• The D1260 keypad shows the Retrieving Panel
Information Please Wait... message if GV2MAIN →
COMMAND CENTERS → COMMAND
CENTER ASSIGNMENTS → ENHANCED
COMMAND CENTER is set to NO.
3. For the points that were faulted, record the point
indexes assigned to those points.
4. For the recorded point indexes, set BUZZ ON
FAULT to 0.
Procedure
Refer to TTP21 Extra Points on the System on page 60.
Are other keypads on the system working?
If a keypad shows SERVICE KEYPAD, it is a working
keypad.
A B
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