1 689 975 264 2015-06-02| Robert Bosch GmbH
30 | DCU 220 | en
6.3.2 Repair process DCU 220
BSRC checks
defect DCU 220
(warranty yes/no
and content)
BSRC send
defect DCU 220
to supplier
Supplier repairs
DCU 220
Supplier send
repaired
DCU 220 directly
back to WS
WS send repaired
DCU 220 to
customer
Customer insert
battery and HD
from loaner in
repaired DCU 220
Customer send
Loaner
back to WS
WS check and
clean Loaner
1)
In
warranty?
In
warranty?
YES
Yes
NO
Topic closed
BSRC ask WS
about
chargeable repair
Supplier send
bid to BSRC
NO
AA-AS/TSS5
Ruoff Armin
2014-11-22
Customer send
defect DCU to WS
Additional note!
Loaner check:
WS check their own DCU 220 unit
or
send BSRC unit loaner back to BSRC
Loaner Without battery and HD and accessories
HD Hard disc
WS Wholesaler
BSRC Bosch Service Center Repair
HW defect Customer DCU unit is defect
SW defect Customer DCU has some software problems
BSRC send
bid to WS
WS send
bid to customer
Chargeable
Repair?
YES
Supplier send
repaired DCU 220
to BSRC
BSRC send
repaired DCU 220
to WS
Supplier send
defect unit to WS
NO
WS send defect
unit to customer
Topic closed
1
Accepted?
YES
WS send DCU
220 back to
customer
NO
Topic closed
FC2
Customer start
and check
DCU 220
1)
If loaner from BSCR then send loaner back to BSRC within 5 days
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