en-us Troubleshooting
46
Issue Cause and troubleshooting
/ The electronics have overheated. The corresponding cooking zone has switched
off.
1. Wait until the electronics have cooled down sufficiently.
2. Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
The electronics have overheated. All cooking zones have switched off.
1. Wait until the electronics have cooled down sufficiently.
2. Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
/ The electronics have overheated. All cooking zones have switched off.
1. Wait until the electronics have cooled down sufficiently.
2. Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
and the power level flash
alternately. A signal tone sounds.
There is hot cookware near the control panel. The electronics are at risk of
overheating.
▶ Remove the cookware from the control panel.
a You can continue to cook.
and audible signal There is hot cookware near the control panel. The cooking zone has switched off to
protect the electronics.
1. Remove the cookware from the control panel.
2. Wait a few seconds.
3. Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
/ The cooking zone has overheated. It has switched off to protect the work surface.
1. Wait until the electronics have cooled down sufficiently.
2. Switch the cooking zone back on.
a You can continue to cook.
+ / and cooking zones not
heating
The cooking zone has been operating continuously for an extended period of time
without interaction. The automatic time limitation has been triggered.
▶ Touch any control element.
a You can set the cooking zone and continue to cook.
The supply voltage is incorrect. It is outside the normal operating range.
is displayed. The cooktop is unable to connect to your home network or to the hood.
1. Switch the appliance off and on again.
a If the fault was a one-off occurrence, the message disappears.
2. If the message appears again, call Customer Service. Please specify the exact
error message when calling.
→
"Customer Service", Page47
/ The supply voltage is incorrect. It is outside the normal operating range.
▶ Contact your electrical utility provider.
The appliance is not connected properly.
1. Disconnect the appliance from the power supply.
2. Make sure the appliance has been connected as shown in the circuit diagram.
and cooking zones do not heat
up
Demo mode is activated.
1. Disconnect the appliance from the power supply for 30 seconds by switching off
the circuit breaker or fuse in the electrical panel.
2. Touch any touch field within the next 3minutes.
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