180 en | Troubleshooting PRAESENSA
2019.11 | V1.00 | Installation manual Bosch Security Systems B.V.
– Music control not available on a call station
– Cause: The Music function is not enabled in Device Options of that call station.
– Action: Enable the Music function for that call station. If the music source is
connected to that call station, then also configure a BGM channel for the Audio input
of that call station in Zone definition > BGM routing.
– One or more amplifiers are not powered on
– Cause: The amplifier does not receive power from the multifunction power supply or
power supply module.
– Action: Make sure the power supply is powered, that the power supply wiring is
connected correctly and that power supply outputs are enabled in the configuration.
– The system controller is not powered on
– Cause: The system controller does not receive power from the multifunction power
supply or power supply module.
– Action: Make sure the power supply is powered, that the power supply wiring is
connected correctly and that power supply outputs are enabled in the configuration.
– One or more call stations are not powered on
– Cause: The call station does not receive PoE-power from the multifunction power
supply or switch.
– Action: Make sure the power supply or switch is powered and that at least one of
the call station Ethernet cables is connected to a port that provides PoE. The second
port of the call station will not provide PoE power to a subsequent call station.
– The yellow fault indicator on one of the devices lights up
– Cause: There can be many reasons.
– Action: A good way to start is to check the system fault log or the fault menu on the
call station for a more detailed fault description.
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