13
Malfunction or failure
Greenstar Ri
ErP +
- 6 720 821 669 (2018/06)
6 Malfunction or failure
If you believe there is a problem with your central heating or hot
water supply, in the first instance it is advised to carry out the
following basic checks before you contact your installer/
maintenance engineer and report the error and appliance type.
Basic checks
Some items to check before placing a call are:
• Is the electrical power switched on to the appliance?
• Is the programmer/timer set to ON or in an ON period?
• Is the room thermostat set too high/low?
• Is the cylinder thermostat set too high/low?
• Is the cold water main turned on?
• Appliances on a sealed heating system.
– Is the static system pressure (when appliance is cold)
between 1 - 1.5 bar?
• Do you have gas?
– Are other gas appliances working, gas cooker/hob for
example?
– Has your credit run out on your gas pre-payment
meter?
Details of your installer should be available in the
Commissioning Checklist or can be recorded in the following
section.
Installer/maintenance engineer
Worcester, Bosch Group
The appliance is supported in the UK and Eire by Worcester,
Bosch Group.
Specialist service engineers are available to attend a
breakdown occurring on this appliance.
Contact details can be found at the rear of this manual or via the
Worcester Bosch website www.worcester-bosch.co.uk.
• No charge will be made for parts and/or labour providing:
– The appliance fault is found and the appliance is within
the guarantee period. Reasonable evidence of this
must be supplied on request. i.e. the Commissioning
Checklist.
• A call-out charge will be made where:
– The appliance is outside the guarantee period.
– Our Field Service Engineer finds no fault with the
appliance.
– The cause of breakdown is misuse or with other parts of
your plumbing/heating system, or with equipment not
supplied by Worcester, Bosch Group.
In the event of a appliance fault or breakdown please contact
Worcester, Bosch Group appointments team on
0330 123 9339. Your advisor will arrange for an engineer to
call with the minimum of delay; under normal circumstances
this will be from 1 - 3 working days (excluding weekends and
bank holidays) for priority breakdown situations (no hot water
and/ or heating).
Installer/maintenance engineer details
Engineer name:
Company name:
Company address:
Telephone:
Email:
Invoices for attendance and repair work
carried out on this appliance by any third
party will not be accepted.
No appliance fault is found on over 30% of all
service calls.
▶ In the case of a suspected fault, refer to
the basic checks earlier in this section.
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