Bose ACOUSTIMASS 300 - Page 20

20 - ENGLISH
TROUBLESHOOTING
Symptom Solution
Intermittent
or no audio
• Unmute the system.
• Increase the volume.
• Ensure that the soundbar’s HDMI™ cable is inserted into a connector on your
TV labeled ARC or Audio Return Channel. If your TV does not have an HDMI
(ARC) connector, connect to the soundbar using the optical cable (refer to the
SoundTouch® 300 owner’s guide).
• Insert the soundbar’s optical cable into a connector on your TV labeled
Output or OUT, not Input or IN.
• Ensure that your TV can output audio from connected sources and that audio
output is enabled (refer to your TV owner’s guide).
• Repeat the pairing process (see page 10).
• If your source is connected to your TV:
– Select the correct TV input (refer to the SoundTouch® 300 owner’s guide).
– Plug your source directly to the soundbar and select the appropriate
settings in the SoundTouch® app to play audio directly from the source
(refer to the SoundTouch® 300 owner’s guide).
Poor or
distorted
sound
• Test dierent sources if available.
• Remove all protective films from the bass module.
• Run ADAPTiQ® audio calibration (see page 12).
Bass is too
heavy or low
• Adjust the bass setting of the system (see page 14).
• Run ADAPTiQ audio calibration (see page 12).
• Move the bass module away from nearby walls and corners.