Bose Soundbar 500 - Page 40

TROUBLESHOOTING
40
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
No audio from bass
module or surround
speakers
Make sure your bass module or surround speakers are compatible
with the soundbar (see page 35).
Make sure the software is current in the Bose Music app.
Adjust the bass level using the Bose Music app (see page 24).
Switch to a dierent source (see page 21).
Sound is coming
from TV speaker
Make sure that the soundbar’s HDMI cable is inserted into a connector
on your TV labeled HDMI eARC or ARC (Audio Return Channel). If
your TV does not have an HDMI eARC or ARC connector, connect to
the soundbar using an optical cable (not provided) (see page 46).
Turn o your TV speakers. Refer to your TV owner’s guide.
If the soundbar is connected to your TV’s HDMI eARC or ARC
connector, make sure that Consumer Electronics Control (CEC) is
enabled in your TV system menu. Your TV may refer to CEC by a
dierent name. Refer to your TV owner’s guide.
Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC or
ARC connector and reconnect it.
Decrease your TV volume to its lowest setting.
Connect to the soundbar using both the HDMI cable (see page 45)
and optical cable (not provided) (see page 46).
Poor or distorted
audio
Test dierent sources if available.
Make sure that your TV can output surround sound audio. Refer to
your TV owner’s guide.
If the audio is being played from another device, reduce the volume
of that device.
Adjust the bass level using the Bose Music app (see page 24).
Power o your TV speakers. Refer to your TV owner’s guide.
Run ADAPTiQ audio calibration (see page 18).
Soundbar doesn’t
play audio from the
correct source or
selects the incorrect
source after a delay
Set CEC to Alternate using the Bose Music app.
Disable CEC on your source. Refer to the source owner’s guide for
more information.
Connect to the soundbar using both the HDMI cable
(see page 45) and optical cable (not provided) (see page 46).