BOXER 63022 - Troubleshooting Common Issues

22
Problem Cause Solution
The motor is not working • Blown fuse
• Poor connection
• Replace the fuse
• Check the connection
After setting the opening
and closing position, the
motor will not work
• Nutsusedforttingthe
motor part to the rail are
loose.
• Programming error
• Tighten the nuts
• Reset the opening
and closing position
The wall switch works, but
the remote control does
not work
• The remote control has not
completed self-learning
• The remote control battery is
at
• Encode the
remote control for
the garage door
opener
• Replace the remote
control battery
The remote control is only
working at a very short
distance
• The remote control battery is
almostat
• Replace the remote
control battery
The garage door stops
during operation
• A safety device or wall switch
has been activated
• Remove the obstacle
The garage door does
not respond to the
remote controlor wall
switch
• The garage door detects an
internal error and the display
ashesduringself-test
• Disconnect from the
mains and reconnect
after 5 seconds If
the fault continues,
contact your retailer.
The garage door opener
does not open fully
• Programming is not
correct
• The door is damaged
• Weather conditions, e.g. rain
or snow have increased the
door weight
• Reprogram the
garage door opener
• Contact a workshop
to repair the
damage.
• The garage door
perceives the
situation as an
obstacle. Increase
the power setting.
Remove snow from
the garage door.
The light is not on • Defective bulb • Replace the bulb