9
What to do if …..
Problem Reason Solution
Heart rate
symbol
Appears in the measurement
condition and ashes when
pulse is detected.
• Measurement in progress, remain quiet.
Low battery
indicator
Appears when the battery
voltage is excessively low or the
positions of the batteries are
incorrect.
• Replace all four batteries with new ones.
Insert the batteries in the correct
positions. Be aware of +/- positions.
Measuring
error
Appears when the accurate
blood pressure and pulse could
not be obtained.
• Press “start/stop” button again and
remeasure.
• Check if cu is wrapped according
to instructions.
• Check that there are no kinks in tube.
• Check that hand is relaxed.
• Check if talking or moving
during measurement.
• Check if posture is correct.
E1 shows The cu is not secure. • Refasten the cu and then measure again.
E2 shows The cu is very tight. • Refasten the cu and then measure again.
E 10 or
E 11 shows
The monitor detected motion,
talking or the pulse is too poor
while measuring.
• Relax for a moment and then measure again.
E 20 shows The measurement process does
not detect the pulse signal.
• Loosen the clothing on the arm and then
measure again.
E 21 shows Measure incorrectly. • Relax for a moment and then measure again.
EE 3 - EE15 Error while measuring. • Retake the measurement. If the problem
persists, contact the retailer or our customer
service department for further assistance.
Refer to the warranty for contact information
and return instructions.
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