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Cannot Complete the Wireless Network Setup Configuration
If You Cannot Complete the Wireless Network Setup Configuration
Related Models: ADS-1350W/ADS-1800W
Turn your wireless router off and back on. If that does not resolve the problem, try to configure the wireless
settings again. If this still does not resolve the problem, use the Actions listed in this table.
Cause
Action Interface
Your security settings (SSID/
Network Key (Password))
are not correct.
Confirm your security settings.
• The manufacturer’s name or model number of the wireless
access point/router may be used as the default security settings.
• See the instructions supplied with your wireless access point/
router for information on how to find the security settings.
• Ask the manufacturer of your wireless access point/router, your
Internet provider, or your network administrator.
Wireless
Your Brother machine's MAC
address is not allowed.
Confirm that the Brother machine's MAC Address is allowed in the
filter. You can find the MAC address using the Brother machine’s
control panel.
Wireless
Your wireless access point/
router is in stealth mode (not
broadcasting the SSID).
• Enter the correct Network Name (SSID) and Network Key
(Password) manually.
• Check the Network Name (SSID) and Network Key (Password)
in the instructions supplied with your wireless access point/router
and reconfigure the wireless network setup.
Wireless
Your security settings (SSID/
Password) are not correct.
• ADS-1350W
Confirm the Network Name (SSID) and Network Key (Password).
The SSID and Network Key are printed on the label attached to
the scanner.
• ADS-1800W
Confirm the Network Name (SSID) and Network Key (Password).
When you are configuring the network manually, the SSID and
password are displayed on your Brother machine. If your mobile
device supports the manual configuration, the SSID and
password will be displayed on your mobile device’s screen.
Wi-Fi Direct
Wireless Direct
Your Brother machine is
placed too far from your
mobile device.
Move your Brother machine within about 1 metre of the mobile
device when you configure the Wi-Fi Direct or Wireless Direct
network settings.
Wi-Fi Direct
Wireless Direct
There are some obstructions
(walls or furniture, for
example) between your
machine and the mobile
device.
Move your Brother machine to an obstruction-free area. Wi-Fi Direct
Wireless Direct
There is a wireless
computer, Bluetooth
®
-
supported device,
microwave oven, or digital
cordless phone near the
Brother machine or the
mobile device.
Move other devices away from the Brother machine or the mobile
device.
Wi-Fi Direct
Wireless Direct
If you have checked and
tried all of the actions, but
still cannot complete the Wi-
Fi Direct or Wireless Direct
configuration.
Turn your Brother machine off and back on. Then try to configure the
Wi-Fi Direct or Wireless Direct settings again.
Wi-Fi Direct
Wireless Direct
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