25
Problem
The P-touch does
not print. A
printing error is
indicated.
While printing,
striped tape ap-
pears.
The status indica-
tor does not light
up or flash.
A blank horizontal
line appears through
the printed label.
A data transmis-
sion error appears
on the computer.
Cause
• The interface cable is not
correctly connected.
• The tape cassette is not in-
serted correctly.
• The tape compartment
cover is open.
There is no more tape in the
tape cassette.
The AC adapter in not cor-
rectly connected.
The print head and roller are
dirty.
The wrong port is selected.
Solution
Check that the interface cable is correctly
connected, the tape cassette is correctly in-
stalled, and that the tape compartment cover
is closed.
Insert a new tape cassette, and then either
press the Power/Feed key or turn the P-touch
off, then on again.
Check that the AC adapter is correctly connected. If
the power button still does not light up or flash, con-
tact your service representative.
Clean the print head and roller according to
the procedure in
Cleaning the print head and
roller
on page 23.
Windows
®
Under “Print to the following port” in the
printer Properties dialogue box, select
“PTUSB:” for the USB connection.*
Mac
Select in the Chooser the PT-2420PC where the
P-touch is connected.
Problem-solving
If you think the P-touch is not printing correctly, but you cannot determine the problem with the status
indicator, refer to the following list of possible problems, and then perform the necessary operations.
* If two or more of the same P-touch models are connected through their USB ports, select “PTUSB
(PT-2420PC-XXXXXXXXX):” (where XXXXXXXXX is the serial number) instead of “PTUSB:”. The se-
rial number is written above the barcode on the silver label attached to the bottom of the P-touch.
Machine specifications
Power supply: AC 230 V, 50 Hz (AC adapter model J)
Label tape: 5 widths available:
6 mm, 9 mm, 12 mm, 18 mm, 24 mm
Print head: 128 dots
180 dpi
Maximum printing length: 279 mm
Port: USB
Dimensions: 66 × 123 × 145 mm
Weight: 400 g
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