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If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
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• Is the handset registered correctly to the base, see page 43.
• Check that the mains power is correctly connected.
• Check that the handset is within range of the base.
• The batteries are low, place the handset on the base/charger to recharge.
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• Try cleaning the charging contacts.
• Check that the mains power is correctly connected.
You hear the busy tone when you press
• Make sure the handset is in range of the base.
• Another handset registered to your BT Hudson 1500 base may be on the line, or interacting with
the base.
Answering machine does not record any messages
• The memory may be full. Play and delete old messages, see page 32.
• Your BT Hudson may be set to Answer only mode, which means callers cannot leave a message.
See page 33 to switch to Answer and Record mode.
Answering machine messages have the wrong date and time
• Have you set the date and time? See page 26.
Cannot access your messages from another phone
• Have you changed the remote access security PIN code? See page 38. Always keep a note of the
new PIN code in a safe place.
• Has Remote access been switched off? To switch Remote access on, see page 36.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider, see page 29.
• The caller may have withheld their number.
• An exact name/number match was not found in your phonebook. Check that you have stored the
full STD dialling code.
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