BT X-Stream Service Centres are manned by specialist staff who have
access to computer-aided facilities to speed the handling of any problem
with your KiloStream private circuit; these facilities include access to
alarm information.
The X-Stream Service Centre staff will keep you informed of progress
made towards restoring your service, and will report back to you when
service has been restored.
You can report a problem at any time of the day or night, seven days a
week, 365 days a year.
If you report a a problem outside normal office hours (0900 to 1700,
Monday to Friday), you will need to state if access to your premises is
available outside normal office hours.
NNoottee
: X-Stream Service Centre staff don’t have test access to equipment beyond your NTU,
nor can they provide diagnostic information about equipment beyond your NTU.
Operating guide
15
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