Buderus Logamatic web KM200 - Page 17

6 Troubleshooting
Logamatic web KM200 – 6 720 805 486 (2013/01)
17
Constantly
red
During commissioning or
factory reset: neither
BUS nor LAN connection
available.
▶ Disconnect module from
power supply.
▶ Make the BUS and LAN
connections.
▶ Recommission module.
Otherwise: internal fault. ▶ Replace module.
Flashing red LAN cable not
connected.
▶ Make LAN connection.
Router is switched off. ▶ Switch ON router
1)
.
DHCP is disabled. ▶ Enable DHCP at router
1)
.
Manually set MAC filter
prevents IP address
being issued.
▶ Setting the MAC filter for
the printed MAC address
( Fig. 13, [1], page 84).
No IP address available
for the module.
▶ Check router
configuration
1)
.
LAN cable faulty. ▶ Replace LAN cable.
Alternating
red and
green
BUS and LAN connection
separated after
commissioning.
▶ Disconnect module from
power supply.
▶ Make BUS and LAN
connections.
▶ Recommission module.
Constantly
orange
LAN connection
established; no access to
Buderus server via
internet.
▶ Disconnect module from
power supply for 10
seconds and recommission
it.
-or-
▶ Establish internet
connection
1)
.
-or-
▶ If internet access for the
router is periodically
blocked, remove the
timeout
1)
.
-or-
▶ Open ports 5222 and
5223
1)
.
Flashing
green
Heat source switched
off.
▶ Switch ON heat source.
BUS initialisation lost. ▶ Resetting personal settings
(Reset).
Module not connected to
BUS system.
▶ Make BUS connection.
Maximum cable length
for BUS connection
exceeded.
▶ Make shorter BUS
connection.
Short circuit or cable
break in the BUS
connection.
▶ Check BUS connection and
repair if required.
Constantly
green
No faults. Standard operation.
1) See manufacturer's instructions.
Faults with effects on the app function are also shown on
the app (e.g. no connection with the XMPP server, no
connection with the Logamatic web KM200, incorrect
password, ...).
ON/OFF
indicator
Possible cause Remedy
Table 12 Fault table