Section
8
Customer Assistance Information
Here you
will
find
out
how to contact Buick
if
you need
assistance. This section
also
tells
you
how to obtain
service publications and how to report any safety
defects. This section includes information
on:
Customer
Satisfaction Procedure, Customer Assistance for
Hearing or Speech Impaired, BBB Auto Line
-
Alternative Dispute Resolution Program, Reporting
Safety Defects. Roadside Assistance, and Service
Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your
dealer and Buick. Normally, any concern
with
the sales
transaction or the operation of
your
vehicle
will
be
reso1ve.d
by
your dealer's Sales or Service Departnlents.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur.
If
your
concern has
not
been resolved to your satisfaction, the
following steps should be taken:
STEP
ONE
--
Discuss your concern
with
a
member of
dealership management. Normally, concerns can often
be quickly resolved at that level.
If
the matter has
already been rcviewed
with
the Sales. Service, or Parts
Manager, contact the owner
of
the dealership
or
the
General Manager.
STEP
TWO
--
If
after contacting
a
member
of
dealership management,
it
appears your concern cannot
be resolved by the dealership without further help.
contact the Buick Customer Assistance Center by
calling
1-800-52
1-7300.
In
Canada, contact GM of
Canada Customer Assistance Center
in
Oshawa
by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call
(525)
254-3777.
In
Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993 (Spanish).
In
the
U.S.
Virgin Islands, call 1-800-496-9994.
In
all
other overseas locations, contact GM North American
Export Sales
in
Canada by calling 1-905-644-4
I
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