TROUBLESHOOTING
Problem Possible Cause Solution
Pool vacuum does not capture the
debris
Battery is running out Charge the battery again.
Impeller is jammed Power off the pool vacuum and visually check the gap
in middle of the pool vacuum to see if the impeller is
jammed by larger debris. If possible, use a small tool to
remove it with intensive care & caution. If necessary,
contact your dealer for further instructions.
WARNING! Make sure the pool vacuum is
powered off when the unit is being serviced.
Impeller is broken Contact your dealer for impeller replacement.
Filter is full Clean the filter cone if applicable.
Larger debris / large volume
of debris
Remove the pivoting suction head (not recommended
for SPAs, vinyl liner and fibreglass pools as it could
scratch the spa & pool surface.)
Debris escapes from the filter Suction nozzle flap is
broken
Suction nozzle flap works like a door to prevent the
debris from escaping from the filter. Contact dealer for
replacement parts and instruction.
Debris goes outside the filter cone Filter net is damaged Replace with a new filter cone.
Outlet valve comes off Without the outlet valve, the pool vacuum might
capture debris through this opening. Contact dealer for
valve replacement.
Handle / pole connector cannot be
secured in assembly
Side pin is broken Replace with a new handle / pole connector.
Pool vacuum cannot be charged /
recharged
Battery is damaged Contact dealer for battery replacement.
WARNING! DO NOT open the pool vacuum
and replace the battery by yourself. This could result in
severe or fatal injuries and the warranty will be voided
as a result.
Contact plates of the
charger base and unit are
not connected.
Make sure that the charger base is assembled on the
unit properly so that their contact plates are touching.
External adaptor is out of
order
Contact dealer for replacement.
WARNING! Using the wrong external adaptor
will result in damaging the pool vacuum / battery and
voiding the warranty as a result.
Pool vacuum is activated even
though the switch indicates it’s off.
Presence of magnetic
objects nearby has
inadvertently switched on
the motor.
Move the magnetic objects or vacuum away from each
other.
Operation time is shorter as
expected
Battery is not fully charged Charge the pool vacuum for at least 6 hrs. NOTE: if
any stains are found on the charging contact plates,
remove them by using a cotton bud soaked with lemon
juice or vinegar
Environmental Pro
rammes, WEEE Euro
ean Directive
Please respect the European Union regulations and help to protect the environment.
Return non-working electrical equipment to a facility appointed by your municipality that properly
recycles electrical and electronic equipment. Do not dispose them in unsorted waste bins. For items
containing removable batteries, remove batteries before disposing of the product.
© 2021 BWT Holding GmbH. 21010029
All rights reserved. No part of this document may be reproduced or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission
of BWT Holding GmbH. (V1)
If soft copy of this instruction manual is required, please contact our customer service by
email.
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