Fault Possible Cause Solution
Standard 230V
50Hz 10A
grounded socket
is de-energized
Conrm whether the overload protection of the power
supply has been triggered. Please use another outlet.
Vehicle or
AC charging
connector failure
Check for power system fault/failure warning light
or message on the instrument cluster. If found, stop
charging and contact a BYD authorised dealer or
service provider.
The highvoltage
battery
temperature is
too low or too
high
Warm up or cool down the high-voltage battery.
Keep the vehicle in an environment with appropriate
temperature and charge it when the temperature
becomes normal.
The high-voltage
battery has been
fully charged.
When the high-voltage battery is fully charged, the
charging will stop automatically.
Charging
stops
midway.
Charging cable
is not connected
properly.
Conrm whether the charging cable is rmly
connected.
Charging
connection
switch is
pressed.
If the charging connection switch is pressed, the
charging will stop. The charging connection should be
connected again to start charging.
Power failure
After the power supply is restored within a certain
period of time, it is necessary to reconnect the charging
adapter to start charging.
High-voltage
battery
temperature is
too high.
After the charging stops automatically, charge the
battery after it cools down.
Vehicle or
charging pile
failure
If there is any fault prompt for the charging pile or the
vehicle, it is recommended to contact a BYD authorised
dealer or service provider.
Charging
●
Inspection before Charging
●
Ensure that power supply
equipment, charging connector,
charge port, and charging connection
device are free of defects, such as
cable wear, rusted ports, cracked
casings, or foreign objects in the
ports.
●
Do not charge the vehicle when the
metal terminal of the power plug/
outlet or the charger/charging port is
97
04
USING AND DRIVING
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