Who
Will
Repair
Your
Cadillac
At
Roadside
?
?
?
In many cases, the advisor at
the
Roadside Service Center can provide
instructions
to
get
you
back
on
the road.
To
resohe more complex problems, the advisor
will
page
an
experienced
Cadillac dealership Service Technician. The technician will call
you
and
evaluate
the possible
cause.
If
a
roadside repair is possible, the technician
will
come
to
your
location and provide a permanent or temporary repair.
What
If
Your
Cadillac
Is
In
An
Unsafe Location
Or
On
A
Limited
Access
Highway
?
? ?
If
your car
is
located
in
an
area
that
is
determined to
be
unsafe
(by
you,
the
advisor
or
the
technician)
or
if the vehicle
is
on
a limited access freeway
or
regulated highway, the advisor
will
arrange to tow
your
Cadillac to a safe
location, where service can be performed. Additional assistance
will
be
provided
if
necessary.
What
If
Your
Cadillac
Cannot
Be
Repaired
At
Roadside
?
?
?
If your car cannot be repaired at roadside
within
a reasonable period
of
time (approximately
45
minutes)
or requires
the
resources
of
a
Cadillac
dealership service facility, the advisor
will
arrange
a
tow
service
for
you.
Towing may also be necessary after the technician has attempted
a
repair,
but determines that your car cannot be repaired
at
roadside.
Tow
services are provided by independent companies,
so
therefore,
Cadillac
is
not
responsible for
the
tow
company.
During the
48
months, or
50,000
miles/80,000 kilometers warranty period, towing services are
covered
for
any disablement.
6
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