For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0
Your name, address, home and business
telephone numbers
0
Vehcle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
0
Dealership name and location
0
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so
we can give your inquiry
prompt attention. However,
if
you wish to write
Cadillac, address your inquiry to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O.
Box
9025
Warren,
MI
48090-9025
In Canada, write to:
General Motors
of
Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Refer to your
Warranty
and Owner Assistance Information
booklet for addresses of
GM
Overseas offices.
When contacting Cadillac, please remember that your
concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if
you
have
a
concern.
Customer Assistance
for
Text
Telephone (TTY) Users
To assist customers who are deaf, hard
of
hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC. (TTY
users
in
Canada can dial 1-800-263-3830.)
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