Customer Assistance and Information ...............8-2
Customer Satisfaction Procedure ......................8-2
Online Owner Center ......................................8-3
Customer Assistance for Text Telephone (TTY)
Users ........................................................8-4
Customer Assistance Offices ............................8-4
GM Mobility Reimbursement Program ................8-5
Roadside Service ...........................................8-6
Courtesy Transportation ...................................8-7
Vehicle Data Collection and Event Data
Recorders ..................................................8-9
Reporting Safety Defects ................................8-11
Reporting Safety Defects to the United States
Government ..............................................8-11
Reporting Safety Defects to the Canadian
Government ..............................................8-11
Reporting Safety Defects to
General Motors .........................................8-11
Service Publications Ordering Information .........8-12
Section 8 Customer Assistance and Information
8-1
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