Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text
Telephone (TTY) Users ................................7-5
Customer Assistance Offices ............................7-5
GM Mobility Reimbursement Program ................7-7
Roadside Service ...........................................7-7
Courtesy Transportation ...................................7-9
Vehicle Data Collection and Event
Data Recorders .........................................7-11
Collision Damage Repair ................................7-12
Reporting Safety Defects ................................7-15
Reporting Safety Defects to the
United States Government ..........................7-15
Reporting Safety Defects to the
Canadian Government ................................7-15
Reporting Safety Defects to
General Motors .........................................7-16
Service Publications Ordering
Information ...............................................7-16
Section 7 Customer Assistance and Information
7-1
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