Claims Procedure
As with the other warranties covered in this booklet,
take your vehicle to any authorized Cadillac dealer
facility to obtain service under the emission warranty.
This should be done as soon as possible after failing an
EPA-approved I/M test or a California smog check
test, or at any time you suspect a defect in a part.
Those repairs qualifying under the warranty will
be performed by any Cadillac dealer at no charge.
Repairs which do not qualify will be charged to you.
You will be notified as to whether or not the repair
qualifies under the warranty within a reasonable time,
not to exceed 30 days after receipt of the vehicle by the
dealer, or within the time period required by local or
state law.
The only exceptions would be if you request or agree to
an extension, or if a delay results from events beyond the
control of your dealer or GM. If you are not so notified,
GM will provide any required repairs at no charge.
In the event a warranty matter is not handled to your
satisfaction, refer to the “Customer Satisfaction
Procedure” under Owner Assistance on page 28.
For further information or to report violations of the
Emission Control System Warranty, you may contact
the EPA at:
Manager, Certification and Compliance
Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460
For a vehicle subject to the California Exhaust Emission
Standards, you may contact the:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990
27
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