Cadillac CT4 2023 - Customer Information; Procedure; Reporting Safety Defects

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-16500442) -
2023 - CRC - 5/5/22
Customer Information 483
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . 483
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 485
Customer Assistance for
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 486
Online Account . . . . . . . . . . . . . 486
GM Mobility
Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 487
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 487
Scheduling Service
Appointments . . . . . . . . . . . . 490
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 490
Collision Damage
Repair . . . . . . . . . . . . . . . . . . . . . . . . 491
Publication Ordering
Information . . . . . . . . . . . . . . . . 494
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 494
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government . . . . . . . . . . . . . . . 495
Reporting Safety Defects
to the Canadian
Government . . . . . . . . . . . . . . . 495
Reporting Safety Defects
to General Motors . . . . . . . 496
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy . . . . . . . . . . . . . . . . 496
Cybersecurity . . . . . . . . . . . . . . 496
Event Data Recorders . . . 497
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 498
Infotainment System . . . . . 498
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,