Reporting Safety Defects
Reporting Safety Defects
to
the
United States Government
If
you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition
to
notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if
it finds that a safety defect exists in
a group of vehicles, it may order
a
recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-01 23 in
the Washington, D.C. area) or write
to:
NHTSA,
U.S.
Department
of
Transportation
Washington, D.C. 20590
You can also obtain other information about
motor
vehicle safety from the hotline.
Reporting Safety Defects
to
the
Canadian Government
If you live in Canada, and you believe that your vehicle
has
a
safety defect, you should immediately
notify
Transport Canada, in addition
to
notifying General
Motors of Canada Limited. You may write
to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario
K1A
ON5
Reporting Safety Defects to
General Motors
In addition
to
notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-51 69
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
Customer Communication Centre, 163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-9
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