Cadillac XT5 2017 - 350 Customer Information Customer Reporting Safety Defects Customer Information; Customer Satisfaction; Customer Information

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9659146) - 2017 - crc - 11/20/15
350 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 350
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 352
Customer Assistance for Text
Telephone (TTY) Users . . . . . 353
Online Owner Center . . . . . . . . . 353
Roadside Service . . . . . . . . . . . . . 353
Scheduling Service
Appointments . . . . . . . . . . . . . . . 355
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 356
Collision Damage Repair . . . . . 357
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 359
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 360
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 360
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 361
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 361
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 361
Event Data Recorders . . . . . . . . 362
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . 362
Infotainment System . . . . . . . . . . 363
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be