Cadillac XT6 2023 - Customer; Customer Information; Procedure; Reporting Safety Defects

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-16405819) -
2023 - CRC - 3/22/22
466 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . 466
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 468
Customer Assistance for
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 469
Online Account . . . . . . . . . . . . . 469
GM Mobility
Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 470
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 470
Scheduling Service
Appointments . . . . . . . . . . . . . 472
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 473
Collision Damage
Repair . . . . . . . . . . . . . . . . . . . . . . . 474
Publication Ordering
Information . . . . . . . . . . . . . . . . 476
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . 477
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government . . . . . . . . . . . . . . . 478
Reporting Safety Defects
to the Canadian
Government . . . . . . . . . . . . . . . 478
Reporting Safety Defects
to General Motors . . . . . . . 478
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy . . . . . . . . . . . . . . . . 479
Cybersecurity . . . . . . . . . . . . . . 479
Event Data Recorders . . . 480
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 481
Infotainment System . . . . . . 481
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,