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Canon imageRUNNER ADVANCE C5560 Series User Manual

Canon imageRUNNER ADVANCE C5560 Series
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Troubleshooting Guide
imageRUNNER ADVANCE
C5560 Series
April, 2017
OIP Field Quality Assurance Div.
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Canon imageRUNNER ADVANCE C5560 Series Specifications

General IconGeneral
Print Resolution1200 x 1200 dpi
Copy Resolution600 x 600 dpi
Scan ResolutionUp to 600 x 600 dpi
Max Paper Size12" x 18"
Hard Disk Drive250 GB
Operating System CompatibilityWindows, Mac OS, Linux
TypeColor Laser Multifunction Printer
FunctionsPrint, Copy, Scan, Optional Fax
Fax Resolution400 x 400 dpi
Duplex PrintingYes
Monthly Duty Cycle300, 000 pages
ConnectivityUSB, Ethernet, Wi-Fi
Display10.1" Touchscreen
Memory4GB
Paper CapacityStandard: 1, 200 Sheets Maximum: 6, 350 Sheets

Summary

Image Faults

Image displacement when using ADF due to broken grounding sheet

Describes image displacement during ADF scanning caused by a broken grounding sheet.

Horizontal white line appears at 120mm from the leading edge of the sheet with a Bk halftone image

Explains a horizontal white line issue on halftone images printed in Bk mode with specific paper settings.

Horizontal lines with 94mm pitch on a halftone image

Addresses horizontal lines with a 94mm pitch appearing on halftone images due to drum surface vibration.

Image failure occurring repeatedly at the same interval (xx pitch)

Details repeating image failures with consistent intervals due to foreign matters or flaws on rollers.

Faulty Feeding

Poor stacking/wrinkles/tear of paper due to inappropriate position of the aligning plate of the processing tray unit (Inner Finisher-G1/H1)

Covers poor paper stacking, wrinkles, or tears caused by misaligned processing tray plates in the finisher.

Malfunction

Toner leakage from the bottom of the process unit due to the spring in the shutter coming off

Explains waste toner leakage when a process unit is removed due to a dislodged shutter spring.

"Insert the toner container" is displayed caused by half-insertion of the front door SW connectors

Addresses the "Insert the toner container" message due to improperly connected front door SW connectors.

Points to note when installing the rail unit (Inner Finisher-H1)

Provides important considerations for installing the rail unit to the inner finisher to prevent frame twisting.

Jam (Delivery options)

0211/0212/110A jam code caused by disengaged timing belt (Buffer Pass Unit)

Diagnoses jam codes related to a disengaged timing belt in the buffer pass unit.

Error Code

E583-8001/E583-8002 due to malfunction of the front/rear tray auxiliary guides(Staple/Booklet Finisher_Y1)

Explains error codes E583-8001/E583-8002 caused by tray auxiliary guide motor malfunctions.

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