Chapter 13 Troubleshooting 123
Chapter
13
Troubleshooting
Software
X Problems Installing And Uninstalling Software
MP Drivers/MP Toolbox
MP Toolbox Only
MP Drivers Only
Cause Action
Software is not installed correctly. If you have not followed the installation procedure correctly,
uninstall first, then reinstall the software. If there was an error during
installation and installation was not completed, restart your computer
and reinstall the software.
Other applications are open. Close all applications including anti-virus software, and reinstall the
software.
The computer has an old version of
the software installed. (Canon
MultiPASS is registered as a
startup item in the Start menu
program.)
Uninstall the earlier version of the software following the
instructions in the Software Guide of that version, and reinstall the
new version.
Cause Action
Installation is not completed, and
unnecessary files remain.
Follow this procedure:
1. To prepare for forced re-installation, double-click [My Computer]
on the Windows desktop. Open the CD-ROM icon, then
double-click [Frclnst.exe] or [Frclnst] in the
[\MP\English\Toolbox\Setup\Frclnst.exe] folder.
2. Then double-click [Setup.exe] or [Setup] in the
[\MP\English\Toolbox\Setup.exe] folder to reinstall.
Cause Action
Windows 2000 Service Pack 1
(SP1) is not installed on the
computer.
Install Windows 2000 Service Pack 1 (SP1) or later. To acquire
Service Pack, contact Microsoft Corporation.
PC
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