Canon varioPRINT 140 Series - Use Remote Assistance

Use remote assistance
When you have a question or a problem you can use remote assistance. The Service organization
or the support helpdesk can provide support via a remote connection.
The remote assistance session is active when you confirm the assistance request and as long as
the session time has not expired.
To use remote assistance, the system administrator must first enable the remote connection on
the control panel. Location: [System]→[Setup]→[System configuration]→[Remote connection].
Remote assistance
Define the remote assistance session timeout
You can only define the session timeout when there is no active remote assistance session.
1. Touch [System]→[Maintenance].
2. Define the timeout in the [Remote assistance session timeout [hours]] field. The default value
is 72 hours. The range is 1 - 168 hours.
Start a remote assistance session
When a remote assistance session is initiated, you can establish the remote assistance
connection.
1. Touch [Allow remote assistance].
2. The setting [End time of remote assistance session] shows when the session will end.
Use remote assistance
536 Chapter 15 - Troubleshooting
Canon varioPRINT 140 series