OG-KSAIF-04 Specifications subject to change without notice. 51
TROUBLESHOOTING
Table 1 — Troubleshooting
ISSUE RESOLUTION
Connection
failure between
the Wi-Fi AC
and home
router
Wrong password inputted: If there is no response for a long time,
disconnect from the AP mode then reconnect to the AP mode and repeat
the network setup process.
Password contains special characters: The Wi-Fi app only supports
letters and numbers. The app does not support “*, @, /”.
Unsupported Encryption: Check the router encryption to verify only
WAP-PSK or WAP2-PSK or no encryption is used.
Wi-Fi network requires a login to access: Some Wi-Fi networks in public
places or businesses require a user name and password to access the
Internet. The Wi-Fi kit does not support this type of access.
The router is set to filter MAC addresses: In this case, the router forbids
all connected devices except those listed in the router filter list. To resolve
this, the Wi-Fi kit MAC address should be added to the accepted MAC list
in the router settings or change the router configuration to abstain from
filtering MAC addresses.
Too many clients are connected to the router: The average household
router cannot support more than 8 sub-routers connected to the main
router via a wireless connection. In this case, reduce the number of
sub-routers or add routers via a network cable instead of wireless.
Connection
failure between
router and
cloud server
Use a computer or smart phone Internet browser to navigate to
https://app.v1.appsmb.com:8443/V2/Login.ashx
.
If you see the following message, your connection is good:
<?xml version=”1.0” encoding=”UTF-8”?><response result=”3000”
encry=”0” code=”0”/>
System
removed from
the app when
other user adds
the system
The app can run on multiple devices in a household. Sign in to the SAME
account using the user name and password used to setup the system.
NOTE: Setting up the system again on a different smart phone device
with a different user name removes the unit from the first smart phone
device.
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