16
Troubleshooting Models 60 & 62
070131
General Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
1. No product is being
dispensed.
a. There is inadequate mix in the mix
hopper.
a. Fill the mix hopper.
b. The control s witch is in the OFF
position.
b. Place the control switch in the AUTO
position.
c. There is a freeze-up in the mix inlet
tube.
c. Adjust the mix hopper temperature.
d. The beater motor is out on reset. d. Reset the freezer.
e. Incorrect beater rotation. e. Correct beater rotation. See Installation
Instructions.
f. The beater motor will not activate with
the draw arm in the raised position.
f. Check wiring against the diagram.
g. Frozen clumps of product are
restricting the flow of mix to the freezing
cylinder.
g. Improper handling of rerun. Rerun must
be thawed completely and foam must
be skimmed off. Always mix 50% fresh
mix with 50% rerun.
h. The draw arm is not engaged in the
draw valve.
h. Center the draw valve on the draw arm.
2. Product is too stiff. a. Improper lubrication of the torque rotor
o-rings.
a. Lubricate the o-rings properly.
b. Improper consistency control
adjustment.
b. Product, with no syrup blended, should
be dispensed at 26 to 28
_F (-3.3 to
-2.2
_C). Adjust the control accordingly.
c. The torque rotor is binding. c. Before installing the torque arm, check
to see if the torque rotor can be rotated
freely without binding.
d. Not enough syrup is being blended with
product.
d. Calibrate the syrup system. Syrup
delivery should be 1 oz. (29.6 ml.) in 6
seconds.
e. The torque arm is not installed properly. e. Install the torque arm properly.
f. Faulty compressor relay. f. Replace the relay.
g. Faulty torque switch. g. Repair or replace the switch.
3. The product is too soft. a. Improper consistency control
adjustment.
a. Product, with no syrup blended, should
be dispensed at 26 to 28
_F (-3.3 to
-2.2
_C).
b. The torque rotor is binding. b. Before installing the torque arm, check
to see if the torque rotor can be rotated
freely without binding.
c. Improper lubrication of the torque rotor
o-rings.
c. Lubricate o-rings properly.
d. Lubrication of the torque rotor guide
bearing.
d. Do not lubricate the guide bearing.