15
TROUBLESHOOTING/FAQS
If a problem or issue persists after following the instructions on Troubleshooting pages,
contact Chefman
®
Customer Support at support@chefman.com for further assistance.
Why is the unit producing low-quality (misshapen or broken) ice?
If the ice maker continues to produce broken ice for over two hours, there may be poor
heat distribution. Ensure there are at least 6 inches of empty space on all sides of the ice
maker for proper ventilation. Alternatively, the ambient or water temperature is too high.
Move the ice maker to a cooler area and rell the water reservoir with cold water.
Why does the ice have a strange taste?
The water is not fresh, or the unit needs to be cleaned. Rell the reservoir with clean
drinking water regularly (at least once per day). If the issue persists, follow the instructions
in Cleaning and Maintenance on pp. 16–17, and use the self-cleaning feature to sanitize the
ice maker’s interior parts.
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