Chevrolet Express 2025 - Customer Information; Reporting Safety Defects; Customer Information Customer Satisfaction Procedure

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-18528029) - 2025
250 Customer Information
Customer Information
Customer Information
C
ustomer Satisfaction Procedure ............. 250
Customer Assistance Offices ......................252
Customer Assistance for Text
Telephone (TTY) Users ..............................252
Online Account and Customer Support ... 252
GM Mobility Reimbursement Program
(U.S. Only) ...................................................253
Roadside Assistance Program ....................253
Scheduling Service Appointments ............255
Courtesy Transportation Program ............255
Collision Damage Repair .............................256
Publication Ordering Information ............258
Radio Frequency Statement ...................... 258
Reporting Safety Defects
Reporting Safety Defects to the United
States Government ...................................258
Reporting Safety Defects to the
Canadian Government .............................259
Reporting Safety Defects to General
Motors .........................................................259
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy .........259
Cybersecurity ................................................259
Event Data Recorders ..................................260
OnS
tar ............................................................. 261
Customer Information
Cus
tomer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned, misunderstandings
can occur. If your concern has not been resolved
to your satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
amember of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your dealership
or the general manager.
STEP TWO: If after contacting amember
of dealership management, it appears
your concern cannot be resolved by
your dealership without further help, in
the U.S., call the Chevrolet Customer
Assistance Center at 1-800-222-1020. In Canada,