9-2
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
OL-11560-01 Rev. B0
Chapter 9 Troubleshooting and Maintenance
Using Ping
Using Ping
You use Ping to test network connectivity to another conference station. Ping is available through the
Applications menu.
The Ping menu displays the following two options to test network connectivity to another
conference
station:
• Ping Arbitrary IP—Allows you to enter the IP address of a conference station to make sure the
device is connected to your conference station.
• Ping Arbitrary Host—Allows you to enter the host name of a conference station to make sure the
device is connected to your conference station.
To use Ping, follow these steps:
Procedure
Step 1 Choose Applications > Settings > Status > Ping.
Step 2 Press the Up or Down navigation button to select a method to identify the conference station you want
to ping. You can enter either an IP address or a Host name.
Step 3 Press the Select button to choose the desired Ping selection method.
Step 4 Enter the IP address or Host name of the conference station you want to ping. Press the */. key on the
pad to enter periods (.), and press the << softkey to correct mistakes.
Step 5 Press Submit.
A reply message displays on the screen.
Step 6 Press the Applications button to go back to an idle display screen, or press Exit to return to the
Ping
screen.
Resolving Startup Problems
After installing a conference station into your network and adding it to Cisco Unified Communications
Manager 6.0, the conference station should start up as described in the
“Verifying the Conference Station
Startup Process” section on page 3-8. If the conference station does not start up properly, see the
following sections for troubleshooting information:
• Symptom: The Conference Station Does Not Go Through its Normal Startup Process, page 9-3
• Symptom: The Conference Station Does Not Register with Cisco Unified Communications
Manager, page 9-3
• Symptom: Conference Station Unable to Obtain IP Address, page 9-6
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