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Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide
OL-14126-12
Chapter 7 Troubleshooting the Installation
Troubleshooting the Hardware
Table 7-3 describes the possible problems and solutions for hardware-based out-of-service states. For
more information about other software-based out-of-service states, refer to the troubleshooting chapter
for the Cisco WebEx Node SPA or SPA-DSP in the Cisco ASR 1000 Series Aggregation Services Routers
SIP and SPA Software Configuration Guide.
Table 7-3 Possible Problems and Solutions for Hardware-Based Out-of-Service States on the Cisco WebEx Node SPA
and SPA-DSP
Possible Problem Observations and Comments Solutions
SPA is not inserted
correctly.
The show hw-module subslot all oir command displays a
“failed too many time” reason code for the out of service
operational status.
Other than a SPA installation problem, other possible
reasons for a HW-INIT-TIMEOUT include corruption of
the power controller (ADM1066) on the SPA or corruption
of the Complex Programmable Logic Device (CPLD)
image during an FPD upgrade.
1. Verify the installation of the SPA and
attempt to reseat it in the SIP.
2. If reinstallation of the SPA does not
correct the problem, run the show
logging command to look for other
error messages that might indicate the
reason for the failure (a
HW_INIT_TIMEOUT is most
common).
3. Check for physical connector damage,
such as a bent pin on the SPA.
The FPD image was
corrupted for some
of the following
possible reasons:
• SPA was
removed
during an FPD
upgrade
• A reload of the
router occurred
during an FPD
upgrade.
• A power failure
occurred on the
router during
an FPD
upgrade.
The show hw-module subslot all oir command displays a
“failed too many time” reason code for the out of service
operational status and the show logging command shows a
HW-INIT-TIMEOUT failure.
The following is an example of a HW-INIT-TIMEOUT
message:
*Mar 3 23:27:05.903: %SPA_OIR-6-ONLINECARD: SPA
(SPA-WMA-K9) online in subslot 1/1
*Mar 3 23:27:16.488: %SPA_OIR-3-HW_INIT_TIMEOUT:
subslot 1/0
*Mar 3 23:27:21.488: %SPA_OIR-3-RECOVERY_RELOAD:
subslot 1/0: Attempting recovery by reloading SPA
*Mar 3 23:27:21.489: %SPA_OIR-6-OFFLINECARD: SPA
(SPA-WMA-K9) offline in subslot 1/0
1. Enter the upgrade hw-module
subslot fpd bundled command to
start recovery of the FPD upgrade.
If the problem was due to an FPD
image corruption problem, then the
SPA should boot normally after the
upgrade is complete.
2. If the FPD upgrade completes
successfully but you still have an
error, then the SPA probably has a
hardware problem.
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