• Web-based access to Smart Call Home messages and recommendations, inventory and configuration
information for all Smart Call Home devices, and field notices, security advisories, and end-of-life
information.
Smart Call Home Overview
You can use Smart Call Home to notify an external entity when an important event occurs on your device.
Smart Call Home delivers alerts to multiple recipients that you configure in destination profiles.
Smart Call Home includes a fixed set of predefined alerts on your switch. These alerts are grouped into alert
groups and CLI commands that are assigned to execute when an alert in an alert group occurs. The switch
includes the command output in the transmitted Smart Call Home message.
The Smart Call Home feature offers the following:
• Automatic execution and attachment of relevant CLI command output.
• Multiple message format options such as the following:
• Short Text—Text that is suitable for pagers or printed reports.
• Full Text—Fully formatted message information that is suitable for human reading.
• XML—Matching readable format that uses the Extensible Markup Language (XML) and the
Adaptive Messaging Language (AML) XML schema definition (XSD). The XML format enables
communication with the Cisco TAC.
• Multiple concurrent message destinations. You can configure up to 50 e-mail destination addresses for
each destination profile.
Smart Call Home Destination Profiles
A Smart Call Home destination profile includes the following information:
• One or more alert groups—The group of alerts that trigger a specific Smart Call Home message if the
alert occurs.
• One or more e-mail destinations—The list of recipients for the Smart Call Home messages that are
generated by alert groups assigned to this destination profile.
• Message format—The format for the Smart Call Home message (short text, full text, or XML).
• Message severity level—The Smart Call Home severity level that the alert must meet before the switch
generates a Smart Call Home message to all e-mail addresses in the destination profile. The switch does
not generate an alert if the Smart Call Home severity level of the alert is lower than the message severity
level set for the destination profile.
You can also configure a destination profile to allow periodic inventory update messages by using the inventory
alert group that will send out periodic messages daily, weekly, or monthly.
Cisco Nexus switches support the following predefined destination profiles:
• CiscoTAC-1—Supports the Cisco-TAC alert group in XML message format.
• full-text-destination—Supports the full text message format.
Cisco Nexus 3548 Switch NX-OS System Management Configuration Guide, Release 7.x
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Configuring Smart Call Home
Smart Call Home Overview
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