Cisco Nexus 9000 Series - Contacting Customer Support

2013 Sep 10 15:58:16 switch %$ VDC-1 %$ %USER-2-SYSTEM_MSG: can't dlsym ssnmgr_i
s_session_command: please link this binary with ssnmgr.so! - svi
2013 Sep 10 15:58:16 switch %$ VDC-1 %$ %CARDCLIENT-2-SSE: LC_READY sent
2013 Sep 10 15:58:17 switch %$ VDC-1 %$ snmpd: load_mib_module :Error, while loa
ding the mib module /isan/lib/libpmsnmp_common.so (/isan/lib/libpmsnmp_common.so
: undefined symbol: sme_mib_get_if_info)
2013 Sep 10 15:58:17 switch %$ VDC-1 %$ %CARDCLIENT-2-SSE: MOD:6 SUP ONLINE
Contacting Customer Support
If you are unable to solve a problem after using the troubleshooting suggestions in this document, contact a
customer service representative for assistance and further instructions. Before you call, have the following
information ready to help your service provider assist you as quickly as possible:
•
Date that you received the device
•
Chassis serial number (located on a label on the right side of the rear panel of the chassis)
•
Type of software and release number
•
Maintenance agreement or warranty information
•
Brief description of the problem
•
Brief explanation of the steps that you have already taken to isolate and resolve the problem
For more information on steps to take before calling Technical Support, see Before Contacting Technical
Support, on page 89.
Cisco Nexus 9000 Series NX-OS Troubleshooting Guide, Release 7.x
9
Overview
Contacting Customer Support