Citizen CT-S801 - Clearing Cutter Lock (1); Cutter Lock Cause; Cutter Lock Clearing Steps

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The message “Cutter lock” may appear and the auto cutter blade may remain
extended because a foreign object or paper jam is obstructing it.
If “Cutter lock” is displayed, clear the locked cutter as shown below.
1. Turn on the power.
2. Pull the cover open lever forward and open the paper cover.
3. Remove any jammed paper including any scraps of paper. (Remove the paper roll
that is loaded in the holder also.)
4. Reload the paper roll and close the paper cover.
After doing the procedure in “Clearing a Cutter Lock (1)” and then opening the
paper cover, if the blade of the auto cutter is extended, do the procedure in
“Clearing a Cutter Lock (2)”.
4.2 Clearing a Cutter Lock (1)
CAUTION
 The print head is hot immediately after printing. Do not touch it.
 Do not touch the print head with bare hands or metal objects.
Refer to 4.3 Clearing a Cutter Lock (2)