Troubleshooting
Problems and Possible Solutions 7 - 13
7
The Sound Blaster audio controls don’t
work when the system is connected to an
external display through an HDMI/
Display Port cable.
Note that Sound Blaster Audio will be disabled when you are connecting to an
external display through an HDMI or Display Port connection. See “Sound
Blaster Audio & HDMI/Display Port” on page C - 7.
The fingerprint reader has problems
scanning fingers.
When fingers are wet or sweaty the software application may have difficulty
reading a scanned finger. Make sure your fingers are clean and dry when
attempting to scan them across the sensor for detection.
At the Windows Hello screen, the
Fingerprint reader fails to recognize the
fingerprint 3 times and blocks access
to the computer.
In this case you will need to use your PIN (the PIN you used when initially
setting up the fingerprint reader) to access the computer. Alternatively you can
sign-in using your windows password.
After using the PIN code (or windows Password) to access the computer you
can go to the Settings > Accounts > Sign-in options if you wish to change any
settings.
When the system is set to RAID Level 1
the lower right corner of the screen will
display the message "Data on one or
more volumes is protected from a disk
failure" when entering Windows.
This is normal as the system is simply informing you that the RAID system
is protecting you from a disk failure, and if one disk dies your data will be still
be safe. If you wish to hide this message deselect “Show Storage System
Information” in the Intel Rapid Storage Technology control panel.
Gaming performance is slow. It is recommended that you use Maximum fan speed when playing games.
Use the Fn + 1 key combination to adjust the fan speed.
Problem Possible Cause - Solution
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