ClimateMaster Tranquility 20 Series User Manual

climatemaster.com
61
Tranquility
®
20 (TE) Series
Rev.: June 5, 2020
THE SMART SOLUTION FOR ENERGY EFFICIENCY
Functional Troubleshooting
Fault Htg Clg Possible Cause Solution
Main power problems
X X Green Status LED Off
Check line voltage circuit breaker and disconnect.
Check for line voltage between L1 and L2 on the contactor.
Check for 24VAC between R and C on CXM/DXM2
Check primary/secondary voltage on transformer.
HP Fault
Code 2
High Pressure
X Reduced or no water ow in cooling
Check pump operation or valve operation/setting.
Check water ow adjust to proper ow rate.
X Water Temperature out of range in cooling Bring water temp within design parameters.
X Reduced or no air ow in heating
Check for dirty air lter and clean or replace.
Check fan motor operation and airow restrictions.
Dirty Air Coil- construction dust etc.
Too high of external static. Check static vs blower table.
X Air temperature out of range in heating Bring return air temp within design parameters.
X X Overcharged with refrigerant Check superheat/subcooling vs typical operating condition table.
X X Bad HP Switch Check switch continuity and operation. Replace.
LP/LOC Fault
Code 3
Low Pressure / Loss of Charge
X X Insufcient charge Check for refrigerant leaks
X Compressor pump down at start-up Check charge and start-up water ow.
LT1 Fault
Code 4
Water coil low
temperature limit
X Reduced or no water ow in heating
Check pump operation or water valve operation/setting.
Plugged strainer or lter. Clean or replace..
Check water ow adjust to proper ow rate.
X Inadequate antifreeze level Check antifreeze density with hydrometer.
X
Improper temperature limit setting (30°F vs 10°F
[-1°C vs -2°C])
Clip JW3 jumper for antifreeze (10°F [-12°C]) use.
X Water Temperature out of range Bring water temp within design parameters.
X X Bad thermistor Check temp and impedance correlation per chart
LT2 Fault
Code 5
Air coil low
temperature limit
X Reduced or no air ow in cooling
Check for dirty air lter and clean or replace.
Check fan motor operation and airow restrictions.
Too high of external static. Check static vs blower table.
X Air Temperature out of range Too much cold vent air? Bring entering air temp within design parameters.
X
Improper temperature limit setting (30°F vs 10°F
[-1°C vs -12°C])
Normal airside applications will require 30°F [-1°C] only.
X X Bad thermistor Check temp and impedance correlation per chart.
Condensate Fault
Code 6
X X Blocked drain Check for blockage and clean drain.
X X Improper trap Check trap dimensions and location ahead of vent.
X Poor drainage
Check for piping slope away from unit.
Check slope of unit toward outlet.
Poor venting. Check vent location.
X Moisture on sensor Check for moisture shorting to air coil.
X X Plugged air lter Replace air lter.
x X Restricted Return Air Flow Find and eliminate restriction. Increase return duct and/or grille size.
Over/Under
Voltage Code 7
(Auto resetting)
X X Under Voltage
Check power supply and 24VAC voltage before and during operation.
Check power supply wire size.
Check compressor starting. Need hard start kit?
Check 24VAC and unit transformer tap for correct power supply voltage.
X X Over Voltage
Check power supply voltage and 24VAC before and during operation.
Check 24VAC and unit transformer tap for correct power supply voltage.
Unit Performance Sentinel
Code 8
X Heating mode LT2>125°F [52°C] Check for poor air ow or overcharged unit.
X
Cooling Mode LT1>125°F [52°C] OR LT2< 40ºF
[4ºC])
Check for poor water ow, or air ow.
Swapped Thermistor
Code 9
X X LT1 and LT2 swapped Reverse position of thermistors
No Fault Code Shown
X X No compressor operation See "Only Fan Operates".
X X Compressor overload Check and replace if necessary.
X X Control board Reset power and check operation.
Unit Short Cycles
X X Dirty air lter Check and clean air lter.
X X Unit in "test mode" Reset power or wait 20 minutes for auto exit.
X X Unit selection Unit may be oversized for space. Check sizing for actual load of space.
X X Compressor overload Check and replace if necessary
Only Fan Runs
X X Thermostat position Ensure thermostat set for heating or cooling operation.
X X Unit locked out Check for lockout codes. Reset power.
X X Compressor Overload Check compressor overload. Replace if necessary.
X X Thermostat wiring Check thermostat wiring at heat pump. Jumper Y and R for compressor operation in test mode.
Only Compressor Runs
X X Thermostat wiring Check G wiring at heat pump. Jumper G and R for fan operation
X X
Fan motor relay
Jumper G and R for fan operation. Check for Line voltage across BR contacts.
X X Check fan power enable relay operation (if present).
X X Fan motor Check for line voltage at motor. Check capacitor.
X X Thermostat wiring
Check thermostat wiring at heat pump. Jumper Y and R for compressor operation in test
mode
Unit Doesn’t Operate
in Cooling
X Reversing valve
Set for cooling demand and check 24VAC on RV coil and at CXM/DXM2 board.
If RV is stuck, run high pressure up by reducing water ow and while operating engage and
disengage RV coil voltage to push valve.
X Thermostat setup Check for ‘O’ RV setup not ‘B’.
X Thermostat wiring Check O wiring at heat pump. Jumper O and R for RV coil ‘click’.
X Thermostat wiring
Put thermostat in cooling mode. Check 24 VAC on O (check between C and O); check for
24 VAC on W (check between W and C). There should be voltage on O, but not on W. If
voltage is present on W, thermostat may be bad or wired incorrectly.

ClimateMaster Tranquility 20 Series Specifications

General

Brand	ClimateMaster
Model	Tranquility 20 Series
Category	Heat Pump
Language	English