Troubleshooting 2-1
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: David Calvert Saved date: 03/29/00 7:07 AM
Pages: 8 Words: 1325 Template: c:\msoffice\templates\ref\ref.dot
Part Number: 177845-001 File name: CH02.doc
chapter
2
TROUBLESHOOTING
2.1 Service Considerations
When troubleshooting the Compaq Notebook 100, it is important to
obtain all facts about the situation. Obtain details of the problem and any
circumstances surrounding the problem. Obtain all error codes or beep
codes. Once all facts have been gathered, determine possible causes and
search for issues.
2.2 Basic Troubleshooting Checklist
Use the following checklist in the event minor problems are encountered:
■ Is the computer connected to an external power source or does it
have a fully charged battery pack installed?
■ Is the computer turned on and is the power indicator illuminated?
■ Are all cables connected properly and secure?
■ Did the diskette drive contain a non-bootable diskette when the
system was powered up?
■ Does the computer have all necessary device drivers?
■ Have printer drivers been installed for each application?
■ Was the Windows operating system properly exited?
■ Has the computer hard drive been scanned for viruses?
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