9-2 Troubleshooting
Writer: Debbie Thomson Saved by: Debbie L. Thomson Saved date: 08/05/97 3:06 PM
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File Name Ch9.doc Part Number 270844-002
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Check all cable connections for loose connections or
incorrect connections.
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Check that all switch settings have been set as instructed by
the Configuration utility.
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Be sure that all the needed device drivers have been
installed (for example, if you are using a mouse, you need a
mouse device driver).
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Make sure that all printer drivers have been installed for
each application.
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Take out all diskettes from the diskette drives before you
turn on your system.
Solving Minor
Problems
While your computer is configured for your particular hardware
and software, problems you encounter while working may not
be unique. Eliminating the typical problems described in this
section may save you time and money. If you do have a
problem with your computer, consider the problems and
possible solutions outlined in the following series of tables. You
may discover something you can resolve easily for yourself. If
the condition persists, contact your Compaq authorized reseller
or service provider.
Problem Cause Solution
Computer won't turn on Computer is not connected to
an external power source.
Connect to an external power source.
Cables to the external power
source are unplugged.
Ensure that cables connecting the
computer and the external source are
plugged in properly.
A defective PCI or ISA card
has been installed.
Remove any adapter card that was
just installed.
Computer doesn't
automatically display the
date and time
RTC (real-time clock) battery
may need to be replaced.
Battery life is approximately 5
years.
Replace the RTC battery. Refer to
Appendix G, “New Battery
Installation,” for installation
instructions, or contact your Compaq
authorized reseller or service provider
for RTC battery replacement.
Computer does not beep
during the power-on self-
test (POST)
Speaker volume has been
turned down.
Click Start, then select Programs,
Accessories, Multimedia, Volume
Control.
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