The computer is turned on but not responding
If the computer is turned on but not responding to software or keyboard
commands, turn off the computer by using the standard shutdown
procedure:
1. Save your work and close all open programs.
2. Shut down the computer through the operating system by clicking
Start, clicking the arrow next to the Lock button, and then clicking Shut
Down.
If you are unable to turn off the computer with these steps, try the following
emergency shutdown procedures, in the sequence provided, until
shutdown occurs:
CAUTION:
Emergency shutdown procedures result in the loss of unsaved
information.
●
Press ctrl+alt+delete. Then, in the lower-right corner of the screen,
click the Power button.
●
Press and hold the power button for at least 5 seconds.
●
Disconnect the computer from external power and remove the battery.
28 Chapter 5 Troubleshooting
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