Troubleshooting Guide www.hp.com 2–45
Troubleshooting Without Diagnostics
Contacting Customer Support
For help and service, contact an authorized reseller or dealer. To
locate a reseller or dealer near you, visit
www.hp.com.
✎
If you take the computer to an authorized reseller, dealer, or service
provider for service, remember to provide the setup and power-on
passwords if they are set.
✎
Refer to the number listed in the warranty or in the Support
Telephone Numbers guide on the Documentation CD for technical
assistance.
“Illegal Operation has
Occurred” error message is
displayed.
Software being used is
not Microsoft-certified
for your version of
Windows.
Verify that the software is certified
by Microsoft for your version of
Windows (see program packaging
for this information).
Configuration files are
corrupt.
If possible, save all data, close all
programs, and restart the computer.
Solving Software Problems (Continued)
Problem Cause Solution
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