Compaq Presario 7360 - Identifying and Removing Computer Viruses; Recognizing Computer Viruses; Using McAfee Anti-Virus Software; Scanning for Viruses

v
i
Table of Contents
CHAPTER 12
Understanding Your Service and Support Options
Compaq Support.................................................................................................................12-1
Using Compaq Diagnostics.................................................................................................12-2
Testing Equipment......................................................................................................12-3
System Record...................................................................................................................12-4
Compaq Service Connection...............................................................................................12-5
Overview.....................................................................................................................12-5
Turning Compaq Service Connection On and Off..........................................................12-5
How it Works...............................................................................................................12-6
Compaq Service Connection Privacy and Data Security Statement ..............................12-6
Internet Support..................................................................................................................12-7
Drivers................................................................................................................................12-8
Installing Drivers for New Hardware............................................................................12-8
Reinstalling Deleted Drivers.........................................................................................12-8
CHAPTER 13
Troubleshooting Guide
Helpful Hints.......................................................................................................................13-1
Understanding This Guide...................................................................................................13-1
Contacting a Compaq Authorized Service Provider............................................................13-18