Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Troubleshooting Without Diagnostics
This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer.
Checklist For Solving Minor Problems
If you encounter some minor problem with the computer or software application,
go through the following checklist for possible solutions before running any of the diagnostic utilities:
Is the computer connected to a working power outlet?
■
Is the computer turned on and the power light illuminated?■
Are all cables connected properly and seated?■
Are all of the necessary device drivers installed?■
Is the CONFIG.SYS file correct?■
Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct?■
Was a nonbootable diskette loaded in the diskette drive at power-up?■
Are all switch settings correct?■
Was Computer Setup run after installing options (memory, disk drives, etc.) and
before installing industry standard architecture boards?
■
Quick checks and possible solutions for problems related to these topics:
Digital Dashboard CD drive Hard drive
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