What to do if…
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EN
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Troubleshooting
CONVOTHERM combi steamers have a fully automatic error diagnosis system, which, in the event that an
error occurs, not only displays codes but also a description of the error. To continue operating, emergency
operation is available (see below).
The table below will help you should errors or malfunctions occur while your CONVOTHERM is operating.
It shows possible causes and remedies.
Error Message in the display Possible cause Remedy
Water tap closed Open water tap
Solenoid valve dirt filter has not been
cleaned
Remove and clean filter
E01 Not enough water
Solenoid valve faulty Call customer service
E02 Elec. temp. too high
Wiring space ventilation faulty, air
supply blocked
Let appliance cool down or
continue to cook at a lower oven
temperature, call customer
service
E04 Electric fan malfunction Auxiliary fan faulty Call customer service
Excessive oven temperature Call customer service
E11/E32
Excess temp. in oven/oven
sensor failure
Oven sensor faulty Call customer service
Water tap closed Water tap closed
Excess temperature in the condenser
via hot water connection
Connect appliance to cold
water, restart
Solenoid valve dirt filter has not been
cleaned
Remove and clean filter
Solenoid valve faulty Call customer service
E15/E36
Excess temp. in condenser /
condenser sensor failure
Condenser sensor faulty Call customer service
E33 Core temp. faulty Core temp. sensor faulty
Set cooking programmes with
time, call customer service
E29 Earth connection of a
sensor
A temperature sensor faulty Call customer service
E80/E95/E96
ID error / software error /
connection faulty
Controller faulty
Restart,
call customer service
E82 Working parameter error
Problems during switch between
°C / F
Link between operating module and
control module interrupted
Check settings in the cookbook,
if nec. check °C / F in appliance
setup.
Call customer service
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