What to do if…
- 54 -
EN
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The following table shows other operating irregularities which are not displayed with an error
message.
Error Possible cause Remedy
Suction plate not on its hinges
correctly
Hang suction plate correctly on its
hinges
Required oven temperature too high
Select lower temperature and increase
cooking time
Fan faulty Call customer service
Not pre-heated
Always pre-heat appliance, see.
‘General advice’
Uneven browning
Incorrect accessories, containers Use suitable accessories
Control elements not illuminated and
do not react when switched on
No power connection, external fuse
triggered,
internal fuse F1 has triggered
Call customer service
Appliance does not react to
information entered
The software has hung
Hold down the ON/OFF button for 5
seconds or disconnect appliance from
the power supply for 5 seconds
Appliance cannot be switched on or
off
ON/OFF is locked for 3 seconds Try again after 3 seconds
No oven lighting Oven lights faulty Call customer service
Water sprays from air outlet pipe when
door is closed
Appliance drain blocked Clean outflow
Water inside the oven Outflow blocked
Rinse condenser and appliance
outflow thoroughly, clean/check
building’s drainage system
Air outlet pipe blocked or covered Remove object
Drainage installation faulty Correct installation
Steam/water coming out of base of
appliance (condenser)
Outflow/condenser blocked
Rinse condenser and appliance
outflow thoroughly, clean/check
building’s drainage system
Incorrect cleaning agent
Use original cleaning agents
CONVOClean forte or CONVOClean
new
White or black marks in the oven
interior
Water hardness too high
Set total water hardness to 5° dH –
7° dH
Caution:
If an error cannot be rectified with the aid of this list, please contact the
CONVOTHERM authorised customer service team that is appropriate for
you.
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